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DSG Invests in Customer Experience with Epicor Eclipse

DSG Invests in Customer Experience with Epicor Eclipse

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, today announced Dakota Supply Group has selected the Epicor Eclipse solution to power world-class customer experience. All 33 branches of Dakota Supply Group will deploy the Epicor Eclipse enterprise resource planning (ERP) solution to fit growing business demand and better service customers.

Epicor Eclipse connects various systems and customer touchpoints, and for Dakota Supply Group, understanding their customers data is priority for enhancing their customer experience.

“Customer expectations have shifted in recent years and Dakota Supply Group is transforming its culture to meet these changing expectations,” said Paul Kennedy, CEO at DSG. “The performance capabilities of Epicor Eclipse, including speed of processing and returning information, will allow our teams to provide world-class customer service as expectations and needs of our customers and supplier partners continue to evolve.”

The “Amazon Effect” has shifted customer expectations of shopping experiences. Customers want to search and discover their options with a multitude of products all in one place before seamlessly placing an order online, that is trackable up until the moment it is received. By transforming their business with Epicor Eclipse, Dakota Supply Group will be able to better meet customer expectations and continue to deliver on ever-evolving customer expectations.